GENERAL TERMS AND CONDITIONS OF SALES
The booking and selling of travel services from SMART TRAVEL LIMITED are subject to terms and conditions set out below. This document is an agreement between you "the customer" and SMART TRAVEL LIMITED "online travel agency" located at U2104 21/F, 16 Argyle Street, Mongkok, Kowloon, Hong-Kong. The conditions are:
GENERAL CONDITIONS
In order to guarantee a better service, it is important that you tell us any special health or specific monitoring requirements. To do this, you must complete these information in any "specific requirement" field.
It is the responsibility of the passenger to have his personal documents (visa, passport, vaccination ...) updated, and the international health insurance.
Programs may be subject to modifications by the agency in order to ensure the safety, integrity and comfort of the passengers. Such changes will not be charged from SMART TRAVEL LIMITED.
If an important change shall be made after the confirmation of booking and before arrival, SMART TRAVEL LIMITED will inform its customers as soon as possible, preferably by email. The client will then be able to accept the modifications or change the program's services to the extent they have not already been bought by SMART TRAVEL LIMITED.
SMART TRAVEL LIMITED will not be held responsible for changes, delays, losses or other inconveniences caused by force majeur events. Are considered as force majeur events war, threats of war, riots, civil protests, labor disputes, terrorism, nuclear or natural disasters, fire or adverse weather, airlines problems, or other events independents of SMART TRAVEL LIMITED's will.
In the case of a change because of force majeur events, SMART TRAVEL LIMITED will not be held responsible for any additional costs during the trip, flight or other form of transportation.
Local laws, "all participating clients on SMART TRAVEL LIMITED service are subjected to laws and regulations of the countries visited, and the conditions of booking"
CONDITIONS OF BOOKING
Conditions of booking confirmation :
Full payment of the total cost of the travel through our online credit card system only. If any problem occurs, please send a copy of the payment by email to info@smarttravelapp.com.
A reservation is accepted and confirmed when SMART TRAVEL LIMITED has sent an email to confirm the reservation, after the reception of payment. At that moment, the contract between both parties is effective.
The contract is between SMART TRAVEL LIMITED and the client. The « client » being all the persons mentioned in the data's sent through our form « personal information » during the booking process. The person who transmits us these data's guarantees he has full authority in the name of all the persons mentioned on the list and confirms all the persons are fully conscientious and accept these conditions.
In the case payment is made and that the sale can not be confirmed (ex overbooking of train, cancellation of Airline Companies for overbooking domestic or international flights, hotels, ticketing, other ...), the "Client" will receive an email from SMART TRAVEL LIMITED, explaining the reason of the problem. SMART TRAVEL LIMITED will propose other options. If the "Client" does not accept one of the options, payment will be refunded minus the payment processing fee or the account of the "Client" will be credited.
Before booking all customers should ensure to be able and capable of executing the chosen route. For people over 60 years, it is recommended to perform a medical fitness test to perform their chosen circuit. In the case of minors (under 18 years) their participation may be accepted by the travel partners of SMART TRAVEL LIMITED, if and only if they are accompanied by a parent or guardian assuming all legal responsibility for them.
SMART TRAVEL LIMITED reserves itself the absolute right to refuse a booking. Clients shall accept the authority and decisions of SMART TRAVEL LIMITED, its employees, tour leaders, agents and travel partners during the tour. If in the opinion of SMART TRAVEL LIMITED’s staff, for reasons of health or conduct of a client before or after departure, the attitude of a customer endangers the safe, comfortable and enjoyable continuation of the travel, the said customer may be excluded from all or part of the journey. In the case of illness, SMART TRAVEL LIMITED may take all necessary decisions to ensure appropriate conduct of the group.
CONDITIONS OF OPERATION
Illness or disability: means that a person suffering from an illness, disability or treatment for any physical or medical condition must declare the true nature of his condition in the "Passenger Information". The Customer must make useful arrangements for the administration of medication or other treatment that may be needed during the stay. Otherwise, the non-disclosure is a violation of the conditions of sale and implies that the person be excluded from the trip, and will not get any reimbursement from SMART TRAVEL LIMITED.
Customer Complains: If the customer has a complain about the travel arrangements, he must contact the group leader or another representative of SMART TRAVEL LIMITED in order to take necessary measures for the resolution of that issue. If the Customer does not submit his claim during the trip, it will not allow SMART TRAVEL LIMITED to solve the problem. The Client may not therefore claim compensation from SMART TRAVEL LIMITED or discount on the booking. Any compensation or discount on the booking will be evaluated regarding the degree of the problem.
Our Responsibility: SMART TRAVEL LIMITED can not guarantee availability of any service if not considered in the final version of the booking, but it can be managed as an additional service to the customer.
In the case SMART TRAVEL LIMITED acts as an intermediary, to the best of all possible precautions, it can not be held liable for injuries, illnesses, damages, losses, delays or other accidental irregularities that can be caused by force majeur events or due a deliberate act, negligence or omissions from the part of companies or individuals providing the service in connection with the execution of the travel.
Each participant must behave according to rules of prudence, as well as follow the advice of the guide. SMART TRAVEL LIMITED can not be held liable for the negligence of an individual person in the group.
Luggage are permanently under the responsibility of the client. In case of damage, SMART TRAVEL LIMITED and any travel partner are not responsible and will not accept claims about it.
WAYS OF PAYMENT
The payment can be done via the following options :
a) With credit card VISA through the website or the mobile app.
b) By bank transfer. In that case, SMART TRAVEL LIMITED will NOT assume the bank charges of its bank. All bank commissions will be assumed by the client. The credit of the Client will be added in accordance of the transfer rate and currency conversion.
CONDITION OF CHANGES OR CANCELLATION OF SERVICES
The requests for reduction, increase, modification or cancellation of services will have to be done by an email sent at the address: info@smarttravelapp.com , specifying the conditions of the request.
Modification of the original booking from the client: it must be sent by the person who has presented the "passenger information". All fees which have been received or to be received from our suppliers as a result of this change will be fully at the charge of the client. SMART TRAVEL LIMITED can not guarantee that any changes or requests can be made. A member of SMART TRAVEL LIMITED will respond to the customer's request within 2 or 3 business days for a normal request. Please tag an "EMERGENCY" subject on your Email in case of an emergency change request.
Substitution of client : If a member of the group cannot make the travel, it is sometimes possible to transfer the booking on behalf of another person if and only if SMART TRAVEL LIMITED is notified in writing at least 15 days before the start of the booking. An administration fee of 10 USD will be charged in supplement of the costs of SMART TRAVEL LIMITED's suppliers. The airlines can charge 100% cancellation fee and the cost of a new ticket.
Cancellation of services :
SMART TRAVEL LIMITED does NOT guarantee any cancellation service and any paid booking will NOT be refund as SMART TRAVEL LIMITED directly pay the booking to the supplier. However, following specific cases and with a cancellation request more than 30 days, an Email can be sent to info@smarttravelapp.com, our team will contact and negociate case by case with the suppliers and a possible partial cashback can be negociated with the Client.
